![]() ![]() This function will accurately ensure that all of your game data files are intact and up to date. The gear button on the left side of the LaunchPad. If you feel your game assets are damaged or corrupt you should only use the DBG LaunchPad's Validate Game Assets feature. Steam's Validate tool does not properly calculate what needs updatingĪnd could potentially delete up to 3GB of files that you will then need to re-download. ![]() Steam users, please avoid using the Steam Validate Files feature for PlanetSide 2. This should prevent you from downloading a duplicate client. If this is not an option, select "Install A New Copy" and select the folder where your game is currently located. When running this installer please choose Reinstall/Repair to correct the issue. If given the option, clicking "upgrade" will download the updated installer. This is due to the use of an older version of the launcher that is no longer supported. Some players may be unable to press Play on the LaunchPad to enter the game. "LaunchPad Not Supported" / Cannot Press Play We are working on a fix to get everything back up and running as quickly as possible. The login servers are currently experiencing higher than average load, which can cause recently created characters to not appear, loading screens toĪppear stuck, and long login times. These issues may happen periodically and should beĬannot Login / Stuck at Load Screen / New Character Missing This error on the LaunchPad indicates that the login servers are currently experiencing issues. Run the game by right-clicking the PlanetSide 2 launch icon and selecting "Run as Administrator" from the menu that appears.Click OK again to exit the Internet Options window.Uncheck "Use a proxy server for your LAN" and click OK. ![]() Click on the "Lan Settings" button at the bottom of that window.Click the Network tab at the top of the window.Open the Control Panel and click on Internet Options.This error may appear when opening the LaunchPad if Proxy Settings are turned on in Windows Internet Options. If when logging in you are repeatedly told to reset your password, please contact Account and Billing Support. Contact Support if you really are missing your items.Īccount Password must be repeatedly reset Review your purchase before you confirm it, and research what you are purchasing before finalizing the purchase to be 100% sure you are getting what you want.Īre you sure? Because everything is granted automatically! You can equip boosts from the menu screen and access your guns and vehicles from theĬonsoles.If you succeed in purchasing anything a weapon, character slot, camo, etc., you are stuck with that item. Customer service cannot assist with any purchases that have not failed.If that happens we suggest you try to contact your leaders outside of the game or to simply make a new league. ![]() At times all the outfit leaders may stop playing.
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